We may collect information from you both when you provide it voluntarily, and automatically when you use our Services.
Specifically, we collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a questionnaire or form, engage or connect with us through one of our social media pages, update or add information to your account, chat with a member of our support team, or when you otherwise correspond with us.
When ordering services or registering on our site, as appropriate, you may be asked to enter your: name, email address, delivery address, phone number or credit card information. You may, however, visit our site anonymously.
If you purchase an Eve health test, you may be asked to enter other personal and health-related information into the Website, to provide us with the details we need to most effectively analyse your sample and prepare your results report. This may include your: date of birth, gender, ethnicity, weight, height, level of activity during the day, GP details, number of children, whether you have a history of diabetes, cancer or any other major illnesses, details of any medical conditions you have including the name of the condition and when it was first diagnosed, any medication you are on; the dose; regularity and expected length of treatment, and details of any nutritional support supplements you are currently taking; and the dose.
We may also collect answers to health questionnaires around key areas of your wellness. In addition, you may be asked for your results to a zinc taste test to assess levels of zinc in your body.. This information is all collected to give our test and sample analysis team in-depth information into your personal picture of wellness, to enable them to interpret your results and prepare your results report as accurately as possible.
If you do not engage with any Eve services, we will not ask you to provide any specific health information, your ethnicity, medical conditions, diagnoses or medication you are taking, your family or marital status, height, weight etc.
From our customer service team interactions, we know that sometimes customers and users of our Services choose to share other kinds of personal information with us, of their own accord. This can include (but is not restricted to) information about their health, including any medical conditions or diagnoses, medication, diet, family status, weight, ethnicity.
We will never request or require this type of information through customer service phone calls or emails. But if you decide to share it with us, we may maintain a copy of transcripts for customer service interactions, but we do not use or disclose this information for any purposes other than assisting you more effectively in the future, resolving or analysing complaints, suggestions or issues brought to our attention by you.
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience
To improve our Website and communication
To improve customer service
To process transactions
To send emails
We do not sell, trade, or otherwise share or transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as our secure payment gateway, our sister company BePure Health Ltd., ecommerce site provider or consultation booking systems), so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable user information may be provided to other parties for marketing, advertising, or other uses.
We may share non-personally identifiable user information in the form of statistics for marketing or educational purposes through seminars or webinars, to gain a better understanding of key wellness concerns that our customers and community face, to allow us to better understand and cater for these needs.
If you have purchased an Eve health test, we may share relevant health information or your test report with your primary healthcare provider (your GP) if we are concerned for your health and safety. Any information that is shared with your GP will be approved by you first.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is encrypted using Secure Socket Layer (SSL) technology into our Payment gateway providers database, only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
We take all the necessary steps to ensure the security of our system and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure. We allow you to access your information at any time by logging into your account, or by contacting us if you are not sure how to do this, to keep it accurate and up to date. Any information that we hold for you is stored on secure servers in New Zealand.
In addition, our employees and any contractors who provide services that require access to our information systems are obliged to respect the confidentiality and privacy of any personal information that Eve holds. Access to your personal information is limited only to Eve staff whose role requires access to be able to effectively perform their job roles.
If you complete a subjective health questionnaire on our website, we may collect health information from you as detailed above. This information is collected to allow us to service your needs more effectively, by ensuring we are clued up about your wellness and health journey, as we recognise that having to tell us the same thing more than once is not a good experience for you. We will email you your health questionnaire results once you have completed the questionnaire. Additionally, you may access this information from us at any time.
If you have purchased Eve services, such as a health test, you are able to change or update your information at any time by logging in to your account area of the Website. Users who are newsletter subscribers and who have not opted into any of our services do not have access to this additional functionality, however you are able to unsubscribe from our newsletter. In addition, you are able, at any time, to request that we delete any personal information we have collected by contacting us.
As you navigate through our Website, we may use automatic data collection technologies including Google Analytics and Facebook Pixels to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
We may use third-party advertising companies, such as Google, to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services, based on information relating to your access and use of our Services and other websites, apps and services on any of your devices. To do so, these companies may place or recognise a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognise you across the devices you use, such as a mobile phone and a laptop.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
As always we respect your privacy and are not collecting any personally identifiable information through the use of Google’s or any other 3rd party remarketing system.
This policy was last modified on 24th October 2018.
Once you have purchased an Eve health test, and have received a test results report, your use of the Website grants you a limited, personal, non-exclusive, non-transferable license to use our resources provided for your own personal use. These resources are inclusive of the test results report, any exclusive content shared with you as a customer, or any other resources accessed by reaching your logged in area. You have no right to modify, edit, copy, reproduce, create derivative works of, alter, enhance or in any way exploit any of this content in any manner. It also may not be sold or redistributed without the express written consent of the Company.
If you’d like to share (or link to) our content, please be sure to source Eve Health. If you choose to share any quotes, images or content please include our handle @evehealthco on Instagram, or tag our page on Facebook (@evehealthco). If you share a quote or extract from a blog post, video, or any other content from our website or social media pages, please link back to the original page or post.