The following terms and conditions cover use of the Eve Health website (www.evehealth.com) and any purchase or use of the Eve Hormone Balance Test.
This website is owned and operated by Eve Health Limited (Eve Health, Eve, we, us, our).
Please contact our Eve Health Support Team at firstname.lastname@example.org.
The following applies to general website terms and conditions.
You can only use our online store if you are over the age of 18.
All prices on the Eve Health online store and all orders processed are in New Zealand dollars. All prices include GST when purchased in New Zealand and exclude GST when purchased elsewhere. Prices do not include shipping costs.
All transactions on our website are processed through a highly secure and fully compliant payment gateway platform that utilises industry best practice encryption and security. We, Eve Health, therefore do not store your card data to process your payment or for any future orders you may want to make.
Any giveaways or competitions that Eve Health offers will have start and end dates clearly indicated.
Any entries to social media giveaways are only valid if the entrant has tagged a friend in the comments section of the post, across either Facebook or Instagram, and liked/followed either the Eve Health Facebook or Instagram page.
The giveaway is not associated with, or endorsed by, Instagram or Facebook.
Eve Health reserves the right to change these terms and conditions at any time without prior notice.
In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes.
Eve Health is pleased to offer free shipping within New Zealand.
Eve Health testing is not currently available for international order, and therefore we do not outline shipping rates for orders coming from outside of New Zealand.
We cannot guarantee that an order made on the Eve Health website can be cancelled at no additional cost. A cancellation fee may occur.
All orders require a signature upon delivery to ensure the order successfully reaches the customer. If no-one is present to sign for the delivery, the carrier will leave a Card to Call and the customer will need to contact the carrier to arrange collection of the item.
The customer can arrange special delivery instructions or an 'Authority to Leave' so that orders are delivered without being signed for and this needs to be made directly with the carrier. Should this option be arranged, Eve Health cannot take responsibility for failed deliveries or missing items.
Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs of $11.95 will also apply on all following shipping attempts.
All returns need to be made within 30 days of purchase.
Damaged or degraded at-home test products can be returned for a full refund provided that the test kit arrived to you already in this condition. Please contact the Eve Health Support Team to arrange your return at email@example.com.
Once received at our warehouse, a full refund will be processed for the returned at-home test products. Please note, cancellation and return fees apply and are at the discretion of the Eve Health team.
Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.
Occasionally, the Eve Health website may contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.
The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to diagnose, rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of registered medical professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.
We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.
Eve Health is not liable for any claim, loss, damage or liability arising out of, or relating to, this website or the information contained on it.
Eve owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with Eve Content, the Website, and the Services. Moreover, the term “Eve” and anything on the Website that identifies or distinguishes Eve from any other goods and services are registered or unregistered trademarks of Eve (the “Eve Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the Eve Trademarks without Eve's prior written consent.
All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.
Eve Health may offer our customers pre-sales. This enables you to purchase a new testing product before it is released for general sale (both through our retail partners and through our online store). Once the testing product is ready to be released, we will dispatch it to you. The delivery time depends on the release of the testing product. We can only offer an estimated time as sometimes these dates change due to delays in product development or from external suppliers. We cannot guarantee delivery dates.
In the event that a testing product that you have bought via pre-sale is, for any reason, no longer being offered or has been removed, we will refund you the full purchase amount.
The Eve Health website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.
We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.
Eve Health is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by Eve Health.
The following applies to the Eve test products terms and conditions.
By agreeing to the Eve Health Test Terms and Conditions you acknowledge that you understand that any tests provided by Eve Health are designed to provide you with easy-to-understand test results and diet and lifestyle recommendations that you may follow or not follow, or share with a relevant medical practitioner for further advice.
You acknowledge that any Eve Health Tests are NOT designed to diagnose, rectify, treat or cure any specific medical conditions or diseases. The recommendations given by Eve Health are not treatments. The results you will receive will not diagnose any health conditions. They are insights into your health data.
By purchasing and undertaking an Eve Test, you acknowledge that you give consent for your sample (urine, or saliva) to be sent to our lab and analysed.
Eve Health Tests all come with detailed instructions around preparing for, and collecting, your sample, as well as packing and shipping.
If for any reason your Eve Health sample reaches the lab and is faulty or unable to be used, we will contact you to organise a replacement. Eve holds the right to charge you for a replacement test box at $39.
For any further samples that may reach the lab in a faulty or unviable state, a $39 fee will be charged for any further replacement tests.
By accepting the Terms and Conditions, you agree to let Eve Health use your non-identifiable data for future research projects carried out by the Laboratory and Research team at Eve Health Ltd. You also allow Eve Health to use your anonymised personal health information to evaluate the value of the Eve Health tests.
This is not a clinical trial, your identity will not be disclosed and all data will remain strictly confidential.
By undergoing testing through Eve Health you give permission for us to use your non-identifiable test results toward our ongoing studies around natural health and modern health issues. This many include using your non-identifiable data in write ups showing health trends, or any other scientific studies.
The collection of specific aspects of your health history and information is a necessary part of your experience with the Eve Health Hormone Balance Test. This data is used to aid with interpretation of your test results and ensuring that the diet and lifestyle recommendations we make to you are appropriate. This also provides essential data to our Lab Scientists for use in analysis. This data may include information regarding your health history, any medication or supplements you may be taking, or answers to any subjective health questionnaires you complete.
During your interaction with the Eve Health website application, you will be asked to share your health information with Eve Health.
You may be asked questions regarding your health history including any medication or supplements you may be taking, and/or asked to take health and lifestyle questionnaires. This enables Eve Health to produce accurate interpretations of your test results and appropriate diet and lifestyle recommendations. You do not have to give us any information or provide us with full information, however, failure to do so may result in Eve Health making recommendations to you that are inappropriate, or incorrectly interpreting your test results, for which Eve Health cannot accept responsibility.
We may use the information we collect from you to:
We may share your personal and health information:
This website is operated by Eve Health Limited. All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to firstname.lastname@example.org.
Thank you for visiting our website.