以下条款和条件涵盖 Eve Wellness 网站 https://evewellness.com/ 的使用以及任何 Eve 产品的购买或使用。

本网站由 Eve Wellness Limited（Eve Wellness、Eve、我们、我们的）拥有和运营。

使用本网站，即表示您同意以下条款和条件以及我们的隐私政策。

还有其他问题？请联系我们的 Eve Wellness 支持团队：info@evewellnessco.com

以下内容适用于一般网站条款和条件。

Eve Wellness 网上商店

您只有年满 18 岁才可以使用我们的在线商店。

网站上显示的价格默认以新西兰元为单位，您可以通过查看网站页眉菜单或页脚中的货币选择器来仔细检查货币。

我们可能会不时更改产品价格，更改后的价格将显示在产品页面上。

除非另有明确说明，网站上指定的所有金额均含商品及服务税。

付款由 Shopify 处理。为了处理付款并遵守我们的隐私政策，我们会向该第三方提供商提供有关您的某些个人信息。

我们可能会安全地存储和使用您提供的信用卡或其他支付账户信息，从您的账户中提取款项以换取产品订单中确认的任何产品的付款。

好友福利订阅计划

首次订阅订单将按全价收费。从第二次订单开始，订阅订单将享受 15% 的折扣。

客户可以灵活地管理他们的订阅。
您可以随时通过注册并登录您的 Friends with Benefits 在线帐户来更新信用卡详细信息、更改送货地址、更改送货频率或跳过即将到来的订单。

取消订阅

您可以随时免费取消订阅。

所有取消均需在您的下一个订单处理前至少 24 小时进行，以确保我们能够及时拦截您的订单。

如果未能在下一个订单日期前 24 个工作小时之前取消订单，可能会导致不必要的发货。如果发生这种情况，客户可以退回这些商品并获得退款。

产品必须在收到后 14 天内退回，并且必须在原包装中未开封的情况下退回。如需任何帮助，请联系我们的健康协调员 info@evewellness.com。

从我们的仓库收到您的退货之日起，退款最多可能需要 8-10 天才能反映在您的银行账户中。

Eve Wellness 赠品

Eve Wellness 提供的任何赠品或比赛都会明确标明比赛参赛要求以及开始和结束日期。

赠品与 Instagram 或 Facebook 无关，亦未得到其认可。

运送和交付：新西兰

新西兰境内所有超过 69 澳元的订单均可享受免费送货服务。任何低于 69 澳元的新西兰订单均需支付 6.99 澳元的运费。

新西兰境内的所有订阅订单均可享受免费送货。

新西兰周一至周四上午 8 点前下的订单将在当天发货，次日送达。新西兰周一至周四上午 8 点后或周五至周日任何时间下的订单将在下一个工作日发货。乡村地区送货需额外一天。公共假日期间我们不发货。

一旦我们的团队发出您的订单，您将收到电子邮件确认以及跟踪链接，以便您可以跟踪订单的进度。

我们的送货服务不需要签名，但如果您想更改新西兰邮政的送货设置，您可以访问他们的网站并注册一个账户。这样您就可以轻松提供与您的地址相关的详细信息，并在必要时重新定向订单。

如果您方便的话，我们也可以送货到邮政信箱或工作地址。

运送和交付：澳大利亚

所有超过 89 美元的订单均可免费送货至澳大利亚。任何低于 89 美元的订单均需支付 30 美元的运费。

如果在东海岸，运送到澳大利亚预计需要 2-3 个工作日。西澳大利亚可能需要更长时间。所有运送到澳大利亚的货物都会被跟踪。

运输和交付：美国

对于价值超过 150 新西兰元的订单，我们提供免费送货服务。对于价值低于 150 新西兰元的订单，从新西兰到美国的运费为 35 新西兰元。

根据您在美国的位置，订单可能需要长达 2 周的时间才能到达。

请注意，国际订单在抵达您所在国家/地区时可能会产生当地海关税或关税。这些税/关税最高可达订单总额的 20%，需要由购买者支付。这些不是 Eve Wellness 的责任。如果购买者未支付税/关税，则不会退款。请在订购前与当地海关机构核实可能收取的税/关税。

运输和交付：国际

国际订单可能需要长达 2 周的时间才能送达，具体取决于您所在的国家/地区。如果到达您所在国家/地区时海关出现任何延误，此时间也可能会延长，这是我们无法预测或控制的。运费将在结账时根据您选择的国家/地区计算。

请注意，国际订单在抵达您所在国家/地区时可能会产生当地海关税或关税。这些税/关税最高可达订单总额的 20%，需要由购买者支付。这些不是 Eve Wellness 的责任。如果购买者未支付税/关税，则不会退款。请在订购前与当地海关机构核实可能收取的税/关税。

我们目前运送至：

• 柬埔寨
• 加拿大
• 中国
• 库克群岛
• 斐济
• 香港
• 爱尔兰
• 日本
• 马来西亚
• 新喀里多尼亚
• 巴布亚新几内亚
• 菲律宾
• 萨摩亚
• 新加坡
• 斯里兰卡
• 汤加
• 阿拉伯联合酋长国
• 英国
• 美国
• 越南

订单取消

我们不能保证在 Eve Wellness 网站上下的订单可以免费取消。可能会收取取消费。

配送失败

请注意，如果您的货物由于地址错误而无法送达或被退回给寄件人，则之后的所有运输尝试都可能会产生运费。

退货和退款

我们可以退还任何在购买后 14 天内退回的产品，这些产品未开封且防拆封条完好，并且使用原包装退回，保护良好，例如 Eve Wellness 盒子和木丝/碎纸。14 天以外的任何退货将不予退款，并将退回。

您可以在此处申请退货并生成退货快递标签。

请将其寄回至我们以下地址的仓库：

注意 Eve Wellness
品牌国家
Westpoint Drive 86-88 号 C 单元
霍布森维尔
奥克兰 0618

请确保您的装箱单留在包装箱内，以便我们识别您的退货。

还请确保退货得到妥善保护，即将其放在 Eve 盒子中的原包装中，并放入木丝。由于包装和保护不当而损坏的退货将不被接受。

一旦我们的仓库收到您的退货订单，我们就会将产品全额退款至您购买时使用的信用卡或借记卡。退款最多需要 8 个工作日才能显示在您的帐户中。这考虑到了处理退货产品、处理退款以及显示款项的时间（具体取决于您的银行）。

第三方网站和产品

有时，Eve Wellness 网站可能包含指向其他第三方网站的链接。提供这些链接是为了您的方便，并不意味着我们认可该网站。我们对链接到我们网站的任何第三方网站的内容概不负责。

免责声明

我们网站上的信息旨在提供信息，包括有关我们产品和服务的信息，并非旨在提供医疗建议，也不旨在诊断、纠正、治疗或治愈任何特定的医疗状况或疾病。我们网站上所述或发布的任何内容均不旨在且不得被视为医疗建议。请酌情咨询注册医疗专业人士，以评估我们网站上的任何特定信息、意见、建议或内容。

无担保

我们不保证本网站所含信息和材料的准确性、完整性或适用于任何特定用途。

无责任

Eve Wellness 不对因本网站或其中包含的信息引起的或与之相关的任何索赔、损失、损害或责任负责。

商标、版权和专有权利

Eve 拥有与 Eve 内容、网站和服务相关的全球商标、服务标记、商品名称和其他知识产权和专有权利。此外，“Eve”一词以及网站上任何可识别或区分 Eve 与任何其他商品和服务的内容均为 Eve 的注册或未注册商标（“Eve 商标”）。除非法律另有规定，否则您同意未经 Eve 事先书面同意，不得以任何方式展示或使用 Eve 商标。

知识产权

我们网站上的所有材料以及我们网站上的所有软件、设计、文本和图形均由我们拥有或授权，并受法律保护。未经我们书面同意，您不得复制、出售或使用我们网站的任何部分或我们网站上包含的任何材料。

售前

Eve Wellness 可能会向我们的客户提供预售。这样，您可以在新产品正式发售之前购买（通过我们的零售合作伙伴和在线商店）。一旦产品准备好发布，我们就会将其发送给您。交货时间取决于产品的发布。我们只能提供预计时间，因为有时这些日期会因产品开发或外部供应商的延迟而发生变化。我们无法保证交货日期。

如果您通过预售购买的产品因任何原因不再提供或已被移除，我们将退还您的全额购买金额。

新西兰法律

Eve Wellness 网站以及通过该网站签订的所有合同均受新西兰法律管辖并依其解释。

更改

我们可能随时更改、删除或移动本网站上的任何材料或这些条款和条件，恕不另行通知。

保单

Eve Wellness 不是保险公司指定的公司，因为我们的服务目前被认为超出了医疗保险的常规模式。目前，Eve Wellness 不支持报销。

您的评论和疑虑

本网站由 Eve Wellness Limited 运营。所有其他反馈、评论、技术支持请求和与本网站相关的其他通信均应发送至 info@evewellnessco.com

Free Hey Bud Acne Treatment Promotion Terms and Conditions: Offer begins 4th May 2026 09:00am NZST, available while stocks last. Free Hey bud Acne Clearing Treatment will be automatically added to all qualifying orders. Must purchase a full-sized supplement to qualify. Excludes Superfood Latte range and accessories. Limit of 1x Free Hey bud Acne Clearing Treament per order. Not applicable to recurring subscription orders and cannot be combined with other special offers. Online only.

Promotions apply exclusively to purchases made through our online store and are not applicable to non-Eve products, recurring subscription orders or in conjunction with other special offers.

A Juicy Dose of Iron Gift With Purchase Terms and Conditions: Offer begins 2nd April 2026, for a limited time only. Must purchase Period Pal, Better Together: PMS, Better Together: Skin or Better Together: Ovulation to qualify for free A Juicy Dose of Iron. Applies to one-time purchase and subscription orders. Limit of one gift per customer, per order. Cannot be combined with other offers. Online only.

Reviews Weekly Draw: Weekly draws will be held to award one customer the value of their order in store credit, applied to the email address associated with their review. Each customer is eligible to win only once per calendar year. Winners will be notified via email. Store credit is non-transferable, cannot be redeemed for cash, and is valid for use on future purchases only. Eve Wellness reserves the right to amend or cancel the promotion at any time. Standard terms and conditions apply.

Friends With Benefits Subscription Programme

The first order on subscription will be charged at full price. From the second order onwards, subscription orders will be discounted by 15%.

The customer has the flexibility to manage their subscription.
Updating credit card details, changing the shipping address, changing the shipping frequency or skipping an upcoming order can be done at any time by registering, and logging into your Friends with Benefits online account.

All repeat subscription orders sent within NZ and Australia are eligible for free shipping.

USA subscription orders over $150NZD are eligible for free shipping. A shipping fee of $35NZD applies for orders under $150NZD.

International subscription orders will be charged a standard international shipping fee of $35.00 for each order.

Cancelling a subscription

You can cancel your subscription at any time, at no cost.

All cancellations need to be made at least 24 hours before your next order is due to process to ensure we can intercept your order in time.

Failure to cancel an order before 24 business hours prior to the next order date may result in unnecessary shipment. If this occurs, customers may return these for a refund.

Products must be returned within 14 days of receiving them and need to be returned unopened in their original packaging. Please get in touch with us here for any assistance with this.

Refunds can take up to 8-10 days from the date our warehouse receives your return to reflect on your bank account.

Refer A Friend Program

Eve Wellness’ “Give $15, Get $10” referral program rewards both the referrer (“you”) and the friend (“referee”) when the referee makes their first qualifying purchase.

Referral Reward Program Details:
- Give $15: Your friend will receive a $15 voucher to use on their first Eve order of $80 or more.
- Get $10: Once your friend redeems their $15 voucher and completes their qualifying purchase, you’ll receive a $10 credit automatically applied to your next subscription order.
- The referral program is open to existing Eve subscription customers with an active account, only.
- The referred friend must be a new customer.
- Only one $15 voucher may be used per new customer.

How to Refer:
- Access your unique referral link through your subscription portal.
- Share the link directly with your friends.
- Your friend must use your link to receive their $15 voucher.

Redemption Conditions:
- The referee’s $15 voucher is valid for orders of $80 or more (excluding shipping).
- The referrer’s $10 credit will only be applied after the referee has redeemed their voucher and completed a qualifying order.
- Credits and vouchers are non-transferable, not redeemable for cash, and cannot be combined with other offers.

Expiry:
- The $10 credit for the referrer expires 1 year after the date it is earned.
- The friend’s $15 voucher must be used at the time of their first qualifying purchase and cannot be saved for future use.

Viewing Your Credit:
- Referrers can view their available referral credit balance in their subscription account portal.

General Terms:
- Eve Wellness reserves the right to modify, suspend, or terminate the program at any time without prior notice.
- Eve Wellness may cancel referral credits or vouchers if it detects any fraudulent or abusive activity.
- Participation in the program constitutes acceptance of these Terms & Conditions.

Eve Wellness Giveaways

Any giveaways or competitions that Eve Wellness offers will have the competition entry requirements and start and end dates clearly indicated.

Giveaways are not associated with, or endorsed by, Instagram or Facebook.

Shipping & Delivery: New Zealand

We offer free shipping within NZ for all orders over $69. Any NZ orders under $69 have a shipping fee of $6.99.

We offer free shipping for all NZ repeat subscription orders.

NZ orders placed before 8am Monday - Thursday will be dispatched same day for next day delivery. NZ orders placed after 8am Monday - Thursday or anytime Friday - Sunday will be dispatched the following working day. Allow an extra day for rural delivery. We do not dispatch orders on public holidays.

Once your order has been dispatched by our team you will receive email confirmation along with a tracking link so you can follow the progress of your order right to your door.

Our delivery is not signature required, but if you would like to alter your delivery settings with NZ Post you can do so by visiting their website and registering an account. This allows you to easily provide details specific to your address, and also redirect orders if need be.

We can also deliver to PO boxes or work addresses if that works best for you.

Shipping & Delivery: Australia

We offer free shipping to Australia for all orders over $89. Any orders under $89 have a shipping fee of $30.

We offer free shipping for all AU repeat subscription orders.

Please note, we’re unable to deliver to PO Box addresses in Australia. Australian orders require a street address.

Shipping to Australia can be expected to take 2-3 business days if on the East Coast. Western Australia may take longer. All shipping to Australia is tracked.

Shipping & Delivery: USA

We offer free shipping for orders over $150NZD to the USA. A shipping fee of $35NZD applies for orders under $150NZD. These rates also apply to subscription orders.

Please note, the maximum order limit for US orders is $225 USD.

Orders can take up to 2 weeks to arrive depending on your location in the USA.

Please be aware International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties can be up to 20% of the order total and are required to be paid by the purchaser. These are not the responsibility of Eve Wellness. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

Shipping & Delivery: International

Shipping charges for international orders will be calculated at check out based on your selected country.

International orders can take up to 2 weeks to arrive depending on your country. This time could also be extended if any delays occur with Customs on arrival to your country, which is something we are unable to predict or control. Shipping costs will be calculated at check out based on your selected country.

Please be aware International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties can be up to 20% of the order total and are required to be paid by the purchaser. These are not the responsibility of Eve Wellness. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

We currently ship to:

• Cambodia - $35 shipping fee per order
• Canada - $35 shipping fee per order
• China - $35 shipping fee per order
• Cook Islands - $35 shipping fee per order
• Fiji - $35 shipping fee per order
• Hong Kong - $35 shipping fee per order
• Ireland - $35 shipping fee per order
• Japan - $35 shipping fee per order
• Malaysia - $35 shipping fee per order
• New Caledonia - $35 shipping fee per order
• Papua New Guinea - $35 shipping fee per order
• Philippines - $35 shipping fee per order
• Samoa - $35 shipping fee per order
• Singapore - $35 shipping fee per order
• Sri Lanka - $35 shipping fee per order
• Tonga - $35 shipping fee per order
• United Arab Emirates - $75 shipping fee per order
• United Kingdom - $35 shipping fee per order
• United States - $35 shipping fee per order (maximum order limit is $225 USD)
• Vietnam - $35 shipping fee per order

Online Cancellations and Order Amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address
• Adding or removing items
• Applying discounts
• Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

Failed Deliveries

Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs may occur on all following shipping attempts.

Returns & Refunds

We offer free returns within 14 days of delivery for all NZ and AU orders. For USA or other international orders, return shipping costs are the responsibility of the customer.

We can refund any returned products that are within 14 days of purchase, unopened with the tamper seal still intact, and returned in their original packaging, well-protected, i.e. Eve Wellness box with packing peanuts. Any return received outside of 14 days will not be accepted for a refund and will be shipped back out.

You can request a return and generate a return courier label here.

Send back to our warehouse at the below address:

Attn Eve Wellness
Brand Nation
Unit C, 86-88 Westpoint Drive
Hobsonville
Auckland 0618

Please ensure your packing slip stays within the box so we can identify your return.

Please also ensure that the return is well protected, i.e. in its original packaging with packing peanuts. Returns that arrive damaged due to inadequate packaging and protection will not be accepted.

Once we receive your returned order at our warehouse, we can process a full refund for the product back to the credit card or debit card used for the purchase. Please allow up to 8 business days for the refund to show in your account. This takes into consideration the time to process the returned products, process the refund, and for the money to show depending on your bank.

Third Party Websites and Products

Occasionally, the Eve Wellness website may contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.

Disclaimer

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to diagnose, rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of registered medical professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.

No Warranty

We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.

No Liability

Eve Wellness is not liable for any claim, loss, damage or liability arising out of, or relating to, this website or the information contained on it.

Trademarks, Copyrights and Proprietary Rights

Eve owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with Eve Content, the Website, and the Services. Moreover, the term “Eve” and anything on the Website that identifies or distinguishes Eve from any other goods and services are registered or unregistered trademarks of Eve (the “Eve Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the Eve Trademarks without Eve's prior written consent.

Intellectual Property

All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.

Pre-sales

Eve Wellness may offer our customers pre-sales. This enables you to purchase a new product before it is released for general sale (both through our retail partners and through our online store). Once the product is ready to be released, we will dispatch it to you. The delivery time depends on the release of the product. We can only offer an estimated time as sometimes these dates change due to delays in product development or from external suppliers. We cannot guarantee delivery dates.

In the event that a product that you have bought via pre-sale is, for any reason, no longer being offered or has been removed, we will refund you the full purchase amount.

New Zealand Law

The Eve Wellness website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.

Changes

We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.

Insurance Policy

Eve Wellness is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by Eve Wellness.

Your Comments and Concerns

This website is operated by BePure Health Limited. All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to our support team through the link below: