Shipping and Returns
Shipping Info
New Zealand Shipping Information
New Zealand Shipping Information
We offer free shipping within NZ for all orders over $69. Any NZ orders under $69 have a shipping fee of $6.99.
All NZ repeat subscription orders receive free shipping.
NZ orders placed before 8am Monday - Thursday will be dispatched same day for next day delivery. NZ orders placed after 8am Monday - Thursday or anytime Friday - Sunday will be dispatched the following working day. Allow an extra day for rural delivery.
Please allow for delays during sale periods and over public holidays. We do not dispatch orders on public holidays.
Once your order has been dispatched by our team you will receive email confirmation with a tracking link to track with NZ Post, so you can follow the progress of your order right to your door.
Our delivery is not signature required, but if you would like to alter your delivery settings with NZ Post you can do so by visiting their website and registering an account. This allows you to easily provide details specific to your address, and also redirect orders if need be.
We can also deliver to PO boxes or work addresses if that works best for you.
Australia Shipping Information
Australia Shipping Information
Visiting from Australia? Shop from our dedicated Australian website here: https://evewellness.com.au/
Orders placed on our Australian website are fulfilled from our local warehouse in Sydney, so you'll enjoy faster and cheaper shipping within Australia.
While you're welcome to order from this website, please note that orders will be shipped from our warehouse in New Zealand, potentially resulting in slightly longer delivery times.
For orders under $89, a shipping fee of $30 applies from New Zealand to Australia.
All AU repeat subscription orders receive free shipping.
Please note, we’re unable to deliver to Australian PO Box addresses from New Zealand. Australian orders require a street address.
USA Shipping Information
USA Shipping Information
We offer FREE shipping for orders over $150NZD to the USA.
For orders under $150NZD, a shipping fee of $35NZD applies from New Zealand to the USA.
Please note, the maximum order limit for US orders is $225 USD.
Please be aware International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties can be up to 20% of the order total and are required to be paid by the purchaser. These are not the responsibility of Eve Wellness. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Other International Shipping Information
Other International Shipping Information
International orders outside of NZ/AU can take up to 2 weeks to arrive depending on your country. This time could also be extended if any delays occur with Customs on arrival to your country, which is something we are unable to predict or control. Shipping costs will be calculated at check out based on your selected country.
Please be aware International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties can be up to 20% of the order total and are required to be paid by the purchaser. These are not the responsibility of Eve Wellness. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
We currently ship to:
- Cambodia - $35 shipping fee per order
- Canada - $35 shipping fee per order
- China - $35 shipping fee per order
- Cook Islands - $35 shipping fee per order
- Fiji - $35 shipping fee per order
- Hong Kong - $35 shipping fee per order
- Ireland - $35 shipping fee per order
- Japan - $35 shipping fee per order
- Malaysia - $35 shipping fee per order
- New Caledonia - $35 shipping fee per order
- Papua New Guinea - $35 shipping fee per order
- Philippines - $35 shipping fee per order
- Samoa - $35 shipping fee per order
- Singapore - $35 shipping fee per order
- Sri Lanka - $35 shipping fee per order
- Tonga - $35 shipping fee per order
- United Arab Emirates - $75 shipping fee per order
- United Kingdom - $35 shipping fee per order
- United States - $35 shipping fee per order (maximum order limit is $225 USD)
- Vietnam - $35 shipping fee per order
What is your packing filler made from?
What is your packing filler made from?
Our packing 'peanuts' are made from vegetable starch and are 100% compostable and biodegradable. You can even run them directly under water to dispose of them - they'll dissolve!
Returns & Cancellations Policy
Returns Information
Returns Information
We offer free returns within 14 days of delivery for all NZ and AU orders. For USA or other international orders, return shipping costs are the responsibility of the customer.
We can refund any returned products that are within 14 days of purchase, unopened with the tamper seal still intact, and returned in their original packaging, well-protected, i.e. Eve Wellness box with packing filler. Any return received outside of 14 days will not be accepted for a refund and will be shipped back out.
Please ensure your packing slip stays within the box so we can identify your return.
Please also ensure that the return is well protected, i.e. in its original packaging with packing filler in the Eve box. Returns that arrive damaged due to inadequate packaging and protection will not be accepted.
Refund Policy
Once we receive your returned order at our warehouse, we can process a full refund for the product back to the credit card or debit card used for the purchase. Please allow up to 8 business days for the refund to show in your account. This takes into consideration the time to process the returned products, process the refund, and for the money to show depending on your bank.
You can request a return and generate a return courier label below.
Please contact our support team for support with returns.
Other Returns
Other Returns
Under the New Zealand Consumer Law, Eve Wellness will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
Eve Wellness may elect to return the product to the manufacturer to determine the nature of the problem.
Eve Wellness reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.
Our Products come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
Please get in touch with us via our contact form here if your order arrives damaged or faulty.
Cancellations and Order Amendments
Cancellations and Order Amendments
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
Changes to Returns Policy
Changes to Returns Policy
Subject always to the operation of the New Zealand Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
