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Terms & Conditions

Introduction

The following terms and conditions cover use of the Eve Wellness website https://evewellness.com/ and any purchase or use of Eve products.

This website is owned and operated by Eve Wellness Limited (Eve Wellness, Eve, we, us, our).

By using this website, you agree to the following terms and conditions and our Privacy Policy.

Further questions? Please contact our Eve Wellness Support Team at info@evewellnessco.com

General Terms and Conditions

The following applies to general website terms and conditions.

Eve Wellness Online Store

You can only use our online store if you are over the age of 18.

Prices displayed on the website are in New Zealand dollars by default, you can double check the currency by viewing our currency selector in the website header menu or footer.

We may change the price of products from time to time and when we do, those prices will be displayed on the products page.

Unless otherwise expressly stated, all amounts specified on the website are GST inclusive.

Payments are processed by Shopify. To allow the processing of payment and in accordance with our Privacy Policy, we provide certain personal information about you to that third-party provider.

We may securely store and use credit card or other payment account information provided by you to make withdrawals from your account in exchange for payment for any product confirmed in a product order.

Friends With Benefits Subscription Programme

The first order on subscription will be charged at full price. From the second order onwards, subscription orders will be discounted by 15%.

The customer has the flexibility to manage their subscription.
Updating credit card details, changing the shipping address, changing the shipping frequency or skipping an upcoming order can be done at any time by registering, and logging into your Friends with Benefits online account.

Cancelling a subscription

You can cancel your subscription at any time, at no cost.

All cancellations need to be made at least 24 hours before your next order is due to process to ensure we can intercept your order in time.

Failure to cancel an order before 24 business hours prior to the next order date may result in unnecessary shipment. If this occurs, customers may return these for a refund.

Products must be returned within 14 days of receiving them and need to be returned unopened in their original packaging. Please get in touch with our Wellness Coordinators at info@evewellness.com for any assistance with this.

Refunds can take up to 8-10 days from the date our warehouse receives your return to reflect on your bank account.

Eve Wellness Giveaways

Any giveaways or competitions that Eve Wellness offers will have the competition entry requirements and start and end dates clearly indicated.

Giveaways are not associated with, or endorsed by, Instagram or Facebook.

Shipping & Delivery: New Zealand

We offer free shipping within NZ for all orders over $50. Any NZ orders under $50 have a shipping fee of $5.

All subscription orders within NZ receive free shipping.

NZ orders placed before 8am Monday - Thursday will be dispatched same day for next day delivery. NZ orders placed after 8am Monday - Thursday or anytime Friday - Sunday will be dispatched the following working day. Allow an extra day for rural delivery. We do not dispatch orders on public holidays.

Once your order has been dispatched by our team you will receive email confirmation along with a tracking link so you can follow the progress of your order right to your door.

Our delivery is not signature required, but if you would like to alter your delivery settings with NZ Post you can do so by visiting their website and registering an account. This allows you to easily provide details specific to your address, and also redirect orders if need be.

We can also deliver to PO boxes or work addresses if that works best for you.

Shipping & Delivery: Australia

We offer free shipping to Australia for all orders over $89. Any orders under $89 have a shipping fee of $30.

Shipping to Australia can be expected to take 2-3 business days if on the East Coast. Western Australia may take longer. All shipping to Australia is tracked.

Shipping & Delivery: International

International orders can take up to 2 weeks to arrive depending on your country. This time could also be extended if any delays occur with Customs on arrival to your country, which is something we are unable to predict or control. Shipping costs will be calculated at check out based on your selected country.

Please be aware International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties can be up to 20% of the order total and are required to be paid by the purchaser. These are not the responsibility of Eve Wellness. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

We currently ship to:

  • Cambodia
  • Canada
  • China
  • Cook Islands
  • Fiji
  • Hong Kong
  • Ireland
  • Japan
  • Malaysia
  • New Caledonia
  • Papua New Guinea
  • Philippines
  • Samoa
  • Singapore
  • Sri Lanka
  • Tonga
  • United Arab Emirates
  • United Kingdom
  • United States
  • Vietnam

Order Cancellations

We cannot guarantee that an order made on the Eve Wellness website can be cancelled at no additional cost. A cancellation fee may occur.

Failed Deliveries

Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs may occur on all following shipping attempts.

Returns & Refunds

We can refund any returned products that are within 14 days of purchase, unopened with the tamper seal still intact, and returned in their original packaging, well-protected, i.e. Eve Wellness box with wood wool/shredded paper. Any return received outside of 14 days will not be accepted for a refund and will be shipped back out.

You can request a return and generate a return courier label here.

Send back to our warehouse at the below address:

Attn Eve Wellness
Brand Nation
Unit C, 86-88 Westpoint Drive
Hobsonville
Auckland 0618

Please ensure your packing slip stays within the box so we can identify your return.

Please also ensure that the return is well protected, i.e. in its original packaging with wood wool in the Eve box. Returns that arrive damaged due to inadequate packaging and protection will not be accepted.

Once we receive your returned order at our warehouse, we can process a full refund for the product back to the credit card or debit card used for the purchase. Please allow up to 8 business days for the refund to show in your account. This takes into consideration the time to process the returned products, process the refund, and for the money to show depending on your bank.

Third Party Websites and Products

Occasionally, the Eve Wellness website may contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.

Disclaimer

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to diagnose, rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of registered medical professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.

No Warranty

We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.

No Liability

Eve Wellness is not liable for any claim, loss, damage or liability arising out of, or relating to, this website or the information contained on it.

Trademarks, Copyrights and Proprietary Rights

Eve owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with Eve Content, the Website, and the Services. Moreover, the term “Eve” and anything on the Website that identifies or distinguishes Eve from any other goods and services are registered or unregistered trademarks of Eve (the “Eve Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the Eve Trademarks without Eve's prior written consent.

Intellectual Property

All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.

Pre-sales

Eve Wellness may offer our customers pre-sales. This enables you to purchase a new product before it is released for general sale (both through our retail partners and through our online store). Once the product is ready to be released, we will dispatch it to you. The delivery time depends on the release of the product. We can only offer an estimated time as sometimes these dates change due to delays in product development or from external suppliers. We cannot guarantee delivery dates.

In the event that a product that you have bought via pre-sale is, for any reason, no longer being offered or has been removed, we will refund you the full purchase amount.

New Zealand Law

The Eve Wellness website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.

Changes

We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.

Insurance Policy

Eve Wellness is not a designated company by insurance providers and as our services are currently considered outside the usual model of healthcare insurance. At this time reimbursements will not be supported by Eve Wellness.

Your Comments and Concerns

This website is operated by Eve Wellness Limited. All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to info@evewellnessco.com

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